If this is an maintanence emergency, please call (209) 224-4264 during business hours and we will address the issue as soon as possible during our office hours. If this is in regards to a Water Emergency, please immediately turn off the water to the problem area. Water turn offs are located on the water lines to toliets, sinks, water heaters, etc within the home. If you are unable to turn off the water line or if this does not stop the water flow, please call the City of Galt (209) 366-7260 Authority or Galt Police Department Non-Emergency Line (209) 366-7000. Then complete the online repair request form below so your property manager can contact you and can send a Plumber out as soon as possible to repair the issue.
If you are reporting a Gas Leak, please immediately open windows and doors and get everyone out of the building. Using a phone away from the building, call 9-1-1 and PG&E at 1-800-743-5000. Then complete the on-line repair request form below so that your property manager can contact you and can send a Plumber out as soon as possible to repair the issue.
Dry Creek Realtys' bug spray policy is one spray per tenant paid for by the landlord, each subsequent spray will be the tenant's responsibility and at the tenant's expense unless there is an infestation or point of access that needs to be addressed.
Before completing the maintenance request form, please read the troubleshooting guide provided below. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform rountine maintenance task as outlined below.
Troubleshooting Guide
1. Smoke Detectors won't work when tested: Press the test button or test with approved smoke detector smoke spray, replace battery.
2. Smoke Detector beeps: replace battery.
3. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch. Call SMUD 1-888-456-SMUD (7683) to check if there is an outage in your area.
4. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test.
5. No hot water: Check and reset breaker in power panel. Check the temperature setting and make sure it is set to a medium temperature, not on low or vacation mode.
6. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify your property manager immediately.
7. Toilet is plugged: Plunge and test.
8. No heat: Check thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities on time or issue an order to disconnect the utility?
9. Dishwasher won't drain: Clean food out of bottom of dishwasher.
10. Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call your property manager and discontinue use.
11. Calcium build-up in Dishwasher: Pour a little bit of vinegar in the dishwasher and run while empty.
12. Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly.
13. No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test. OR (For Swamp Coolers) Report if fan is blowing air or not or report if fan is blowing but the air is warm. Make sure at least one window is slightly open.
14. No electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position.
15. Filters: It is the tenant's responsibility to change refrigerator filters.
Repair Request
Please send us a photograph of the repair issue in addition to your repair request. Please email to melody@drycreekrealty.net or text a photograph (209) 224-4264 of the issue in question along with the property address listed on the email.
For all other types for repairs just fill out the form below and we will process your request. Once your repair request is received by DCR, we will create a work order and email you and the vendor both a copy. Once you recieve the email, if you have not heard from the vendor to schedule the repair within 24 hours, please call the vendor at the phone number listed on the work order. If you do not receive your emailed copy of the work order in 24 hours, please call your assigned Property Manager. For your safety, please make sure you only open the door for the vendor representative listed on the work order and who you scheduled an appointment time with.
Repair Requests
